Refund policy
Here's a professional Return & Refund Policy for **Mahadev's Co** that you can customize with your details.
# Return and Refund Policy
Last Updated: 24/06/2026
At Mahadev's Co. customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.
1. Return Eligibility
To be eligible for a return:
* The item must be unused and in its original condition.
* The item must be returned in its original packaging.
* Proof of purchase or order confirmation must be provided.
* The return request must be submitted within 7 Days of receiving the order.
We reserve the right to refuse returns that do not meet these conditions.
## 2. Return Timeframe
Customers may request a return within 7 Days from the date of delivery.
Requests submitted after this period may not be eligible for return or refund.
## 3. How to Request a Return
To initiate a return:
1. Contact our support team at akshatsambyal09@gmail.com
2. Include your order number and reason for the return.
3. Provide photos if the product is damaged, defective, or incorrect.
4. Wait for return approval and instructions before sending the item back.
Unauthorized returns may not be accepted.
## 4. Refund Process
Once the returned item is received and inspected:
* We will notify you of the approval or rejection of your refund.
* Approved refunds will be processed within 5 - 7 Bussines Day's
* Refunds will be issued to the original payment method whenever possible.
Depending on your bank or payment provider, additional processing time may apply.
## 5. Exchanges
We offer exchanges for:
* Damaged products
* Defective products
* Incorrect items received
To request an exchange, please contact us akshatsambyal09@gmail.com within 7 Days of delivery.
Exchange requests are subject to product availability.
## 6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product:
1. Contact us within 7 Days of receiving the order.
2. Send clear photos or videos showing the issue.
3. Include your order number and contact details.
After verification, we may offer:
* A replacement product
* An exchange
* A full or partial refund, as appropriate
## 7. Non-Returnable Items
The following items are generally not eligible for return or refund:
* Used or damaged products caused by customer misuse
* Products returned without original packaging
* Gift cards
* Downloadable digital products
* Personalized or customized products
* Clearance or final-sale items
* Hygiene-sensitive items where applicable
## 8. Return Shipping Costs
* If the return is due to our error (wrong, defective, or damaged item), we will cover the return shipping cost.
* For customer-initiated returns, return shipping charges may be the responsibility of the customer.
* Original shipping charges are generally non-refundable unless required by law.
## 9. Order Cancellations
Orders may be cancelled before shipment by contacting us at akshatsambyal09@gmail.com
Once an order has been shipped, it may no longer be eligible for cancellation and will be subject to this Return and Refund Policy.
## 10. Contact Information
For any questions regarding returns, refunds, or exchanges, please contact us:
Mahadev's Co.
Email: akshatsambyal09@gmail.comwithin
Phone: +91 9186239091
Address: Samba, jammukashmir
We appreciate your trust in Mahadev's Co. and will do our best to ensure a smooth and fair resolution to an issue